Shipping policy

Shipping & Delivery Policy

Delivery Options

We offer two shipping methods to accommodate different delivery timelines.

  • Standard Shipping (Free): Orders are typically processed within 20 days and delivered approximately 3 days after dispatch, excluding holidays.
  • Expedited Shipping: For faster processing, you may select expedited shipping at an additional cost. Orders are typically shipped within 7 days and delivered approximately 3 days after dispatch.

After you place your order, our customer support team may contact you to confirm your shipping details and preferences. If you need your order sooner, we recommend selecting expedited shipping where available.

Backorders & Stock Delays

Occasionally, product shortages or manufacturer delays may affect order processing and shipping timelines. If a delay occurs, we will notify you of any updated estimated delivery dates.

Payment Processing

Payment processing depends on the payment method and checkout arrangements applicable to your order. If shipping preferences require confirmation before payment processing, our customer support team will contact you with the relevant details.

Order Confirmation & Support

After placing your order, you should receive an email containing your order details and confirmation number.

  • If you do not receive the confirmation email, please check your spam or junk folder.
  • If you still cannot find it, contact us at support@provolleyballshorts.com with the subject line "Order Confirmation Not Received".

Our support team will assist you with your order confirmation.

Holiday Shipping Delays

During peak holiday seasons, shipping and processing times may be extended due to increased order volumes, carrier schedules, or other circumstances beyond our control.

We will make reasonable efforts to process and dispatch orders as promptly as possible.

Order Shipment Policy

Orders are generally shipped separately. Multiple orders may not be combined into a single shipment, and each order may have its own processing and delivery timeline.

Optional Protection Plans for Shipping Issues

Optional shipping protection plans may be available for purchase before an order ships. Coverage applies only to eligible orders for which the relevant protection plan was purchased.

Lost Package Coverage

If your package is lost during transit, contact us at support@provolleyballshorts.com to report the issue and request assistance.

A replacement or other resolution may be available subject to the applicable protection terms and verification of the shipping issue.

Losses occurring after confirmed delivery are not covered under this protection plan.

Damage Coverage

If your order arrives damaged, document the damage and contact us as soon as possible.

Where appropriate, refuse the damaged package upon delivery, report the issue to the shipping carrier, and contact our support team for further instructions.

Damage reported after delivery may not be eligible for coverage under the optional protection plan, subject to the applicable terms and any rights provided by law.

Claim Process

To initiate a shipping protection claim, you may be required to provide:

  • Your order number and shipping details
  • Evidence of the loss or damage
  • Photographs of the damaged item and packaging, where applicable
  • A shipping carrier report or other supporting documentation, where required

We will review the information provided and work with the relevant shipping carrier, supplier, or manufacturer, as appropriate, to determine the available resolution.

Contact Us

For questions about shipping, delivery estimates, order confirmations, or shipping protection, contact us: